Terms & Refund Policy

Last updated: {{EFFECTIVE_DATE}}

These Terms govern your use of LekhaBook, a service provided by {{LEGAL_ENTITY_NAME}} ("we", "us"). By using LekhaBook over WhatsApp or our website, you agree to these Terms. If you do not agree, please do not use the service.

1. What LekhaBook Is

LekhaBook is a bookkeeping tool for shopkeepers and small businesses. It records the entries you send — by voice, text or image — into a ledger and reports running balances. It performs this specific task; it is not a general-purpose chatbot or a financial-advice service.

2. Eligibility

You must be at least 18 years old and use LekhaBook for a lawful business purpose. By using it you confirm you meet these requirements.

3. Your Account & WhatsApp Messages

Your account is tied to your WhatsApp number. By messaging LekhaBook you opt in to receive service messages (confirmations, balances and, if enabled, payment reminders) on WhatsApp. You can stop these at any time by messaging us or asking us to close your account.

4. Acceptable Use

• Do not use LekhaBook for any unlawful purpose or to record data you have no right to record.
• Do not attempt to disrupt, reverse-engineer, or overload the service.
• Do not use it to send spam or harass others.

5. Accuracy & Your Responsibility

6. Plans & Billing

LekhaBook offers a Free plan (up to 20 customer ledgers) and a Premium plan. Premium is billed at ₹{{PRICE_MONTHLY}} per month or ₹{{PRICE_ANNUAL}} per year, inclusive of applicable taxes unless stated otherwise. Payments are processed by Razorpay. Premium renews automatically each billing period until you cancel.

7. Refund & Cancellation Policy

• Cancel anytime. You may cancel Premium at any time by messaging us at {{CONTACT_EMAIL}} or via WhatsApp. On cancellation, Premium features remain active until the end of your current paid period; we then move your account to the Free plan.
• Refunds. Fees already paid for the current period are generally non-refundable, except where required by law or where we have failed to provide the service. If you were charged in error or experienced a billing problem, contact us within 7 days and we will review and, where appropriate, refund you.
• Free plan. The Free plan has no charges and may be used at no cost, subject to its limits.

8. Data & Privacy

Your use of LekhaBook is also governed by our Privacy Policy, which explains what we collect and how we protect it.

9. Intellectual Property

The LekhaBook name, software, and content are owned by {{LEGAL_ENTITY_NAME}}. Your ledger data remains yours — these Terms do not transfer ownership of your data to us.

10. Service "As Is" & Availability

We work to keep LekhaBook reliable, but it is provided "as is" without warranties of any kind. The service depends on third parties (including WhatsApp) and may be interrupted, changed or discontinued. We are not liable for outages outside our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim relating to the service is limited to the amount you paid us for LekhaBook in the three months before the claim. We are not liable for indirect or consequential losses, including business losses arising from reliance on automated entries.

12. Termination

You may stop using LekhaBook at any time. We may suspend or close an account that breaches these Terms or that we reasonably believe is being misused. On closure, you may request an export of your data first (see Privacy Policy).

13. Changes to These Terms

We may update these Terms. Material changes will be posted here and the "Last updated" date revised. Continued use after changes means you accept the updated Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer-protection rights, the courts at Bengaluru, Karnataka, India shall have jurisdiction over any disputes.

15. Grievance Redressal & Contact

16. Governing Language

These Terms are published in English, which is the governing version.